Keynote: Disney’s Approach to Customer Experience

Friday, November 17, 9:00 - 10:00 AM

Speaker(s): Jeff James

Room #: Osprey Ballroom

Walt Disney Parks and Resorts is recognized as a leader in delivering world-class experiences. Want to learn how they do it? Come join us and learn how they use time-tested business methods centered on leadership, employee engagement and service to create a culture of excellence.

For over 30 years, Disney Institute has helped organizations in a wide variety of industries apply these insights to improve their own customer experiences. This is your opportunity to learn from Jeff James, Vice President and General Manager, as he shares these business insights behind Disney’s success. You’ll leave inspired and ready to unlock the magic inside your organization.